Communications Direct cold calling phone numbers
I’ve made two other posts about this company, Communications Direct, and have received emails that they also use other numbers to dial people. Unfortunately the company uses a generic Cardiff telephone code, so ignoring all 0292 numbers might cause people to miss a genuine call.
The first two numbers that called me were
02920822640 – strange-callers-to-mobile-0703-and-02920822640
02920822637 – things-to-do-next-week-and-02920822637-calling-now
Other numbers they are purported to use are;
02920822633
02920368792
02920368710
02920368705
02920368701
02920368700
02920359001
02920251847
02920249504
02920240069
02920200564
This is getting quite ridiculous, with people emailing me every day, thanking me for pointing out the number belong to an organisation that use dubious tactics and language to get custom. They get lots of praise in this article by WalesOnline.co.uk and in 2005 received financial assistance from the National Assembly for Wales, but are spamming scammers as far as I and a few others are concerned.
I’ve been called multiple times from the two numbers I reported before, and my partner who also uses Vodafone , has been spammed by the 02920822637 once. I find it hard to understand how this company can get away with such blatant cold calling, which is totally unsolicited, even from people who have signed up to the Telephone Preference Service (TPS). Whether you use Three, O2, Vodafone, or T-Mobile you don’t seem to be safe.
Oddly I haven’t received any emails from Orange mobile users. Maybe Communications Direct’s software recognises that customers of Orange are abused enough? 
I am Me
Hi I have just recieved a phone call from 02920822637 then i answered it and they hung up ! i rang them back and it was about pay as you go so i said ring me back my credit is low and they rang me back on a different number being .. 02920368797 and they said they will ring me back later
Thanks for another number!
i recieved a phone call from 02920822637 but i hanged up because i was not going to answer it because i didnt know who it was. So no one answer it because they are scams.
hi, i actually work for comms direct
don’t worry i’m not taking any of this personally, but i did feel i should point out that any ‘dubious’ tactics to gain custom is against company policy. The calls are all recorded and listened back by the monitoring department and anyone caught ‘mis-selling’ is fired almost immidiately.
As for the various numbers used to dial, i’m unsure why we use so many, possibly its due to the vast quanitiy of calls processed. What i do know is that all the numbers are 02920 landline numbers that are registered to our headoffice in cardiff. The numbers are not hidden or non-geographic numbers as we have nothing to hide, and being 02920 numbers, anyone can track the location of our offices. If you’ve ever recieved a call from a scammer, you know they either withhold they’re numbers or use non-geographic 0870/0845 numbers.
Again, i’m not insulted in anyway by any of this, just thought i should clear it up. I myself recieved a call from comms direct on my contract orange phone. We all had a good laugh about it!
oh, and i forgot to mention. regarding the TPS, our system is updated every 14days with the TPS list to ensure theyre not called. However, you must ensure your mobile phone is on the TPS as it is done per individual phone number, not your name. If you simply have your home landline registered for example, then your mobile is not added to the TPS unless you add it too.
Hello Chris
Welcome, and thanks for trying to clear things up.
Unfortunately, to me, and a lot of others, the calls received from Communications Direct are unsolicited telephone ‘spam’. Having been on the receiving end of one of those calls where the agent;
1 – implied that he was working on behalf of Vodaphone
2 – refused to give me details on how he came to have my number
then I perceive they are dubious tactics, and so should be labeled ‘scams’
It seems to me that the TPS is routinely ignored, as many companies know that the regulators are for all intents and purposes, toothless.
This site is small time, getting less than 2000 visitors per month, a third of which searched for the Communications Direct telephone numbers. Shouldn’t that tell you something?
when did you recieve these calls?
New measures have been introduced in the last year (atleast) that means that in every call, we have to introduce the company no less than 3 times at set intervals in the call. Infact the first thing all sales staff are required to say is “Hi, it’s (name) calling from Communications Direct…”. On the odd occasion when a customer asks if were Vodafone our reply is always the same “No, were Communications Direct, an independant mobile phone company”. It’s in the companies best interest not to make you think were Vodafone, for the simple fact that it’d end up generating custom for Vodafone!
Comms Direct isn’t a small company. We adhere strictly to the TPS, we wouldn’t get away with it if we didn’t and it’d comprimise our customer satifaction and public image if we did. You should also bear in mind that Comms Direct aren’t a scam company, we have a public image (main shirt sponsor for Cardiff City FC 2007, Cardiff Devils 2008) and a full customer services division.
As for how they came to have your number, we don’t. As i’ve told people myself many times on the phone we do not have any records of you what so ever. It simply calls numbers originally registered with Vodafone (at the moment its Vodafone in response to the 25% price increase they introduced).
Please bear in mind, i’m not a spokesman for the company in anyway. I just work there. The only reason i decided to post anything at all was because they are a very good company to work for and just wanted to help out with some of your queries.
If you want information about Communications Direct, feel free to visit the companies website.
I’ve never registered any of the phones in our house to Vodafone – and having spoken to them about it, Vodafone vociferously deny ever passing the details on without permission.
I believe O2 sued the company last year, at least according to an Ofcom report they did?
Why do they call PAYG customers offering contracts?
People that buy PAYG phones want to Pay As You Go, oddly. If they wanted to pay £15 a month, they would enquire themselves about it?
The company you work for has earned itself a very deserved reputation for pressure selling, using dubious tactics (Hello this is Communications Direct, we are calling on behalf of Vodafone etc). Cleaning up it’s act now is probably too late.
I’m not the only place highlighting this company, and the fact that people search Google to track these numbers down, shows just how pissed off they are!
You misunderstand me. The easiest way to explain it, is comparing it to an area code. Just like 02920 numbers are cardiff landlines, there are a set number of ‘area codes’ for vodafone, each network has they’re own ones, and pay as you go numbers are a set band of these numbers. For instance all 07789 numbers started out they’re lives as Vodafone pay as you go. If you have one and have never been on Vodafone pay as you go, its simply because its been recycled by the networks.
O2 did file a complaint about the company, however it was resolved to both companies satisfactions, and as a result we are now required to say specific things at set intervals in a call. Ignoring these rules results in disiplinery action.
As for calling PAYG customers. It’s Vodafone PAYG because of the 25% calling charge increase introduced in september. You’d be suprised how many of they’re customers weren’t aware of this. I agree, that there are a number of customers who are on PAYG for reasons that negate a contract. Be it they have no bank account, spend too little for it to be feasable or can’t obtain credit, there is a majority of customers we speak to that are eligable for a contract and would be better off with one but either didn’t know that the deals existed or simply didn’t realise just how much they were currently spending on they’re phones.
Regarding the companies reputation that its aquired, the countless awards won and the high customer satisfaction (thats people who take a contract out with us) should speak for itself. Anyone who feels they’ve been misled or had dubious tactics used on them are free to make a complaint if they so choose. It’s why we introduce ourselves in every call and not just the company.
Before i worked for Comms Direct, abot a year ago, i got a call from them. Now i simply explained i was on a contract and it had 7 months left at the time and they politely finished the call. Now afterwards, i decided to google the company to see who they were. I wasn’t annoyed in any way, just curious. Using google figures as a measure of dissatisfaction may not be entirely accurate. Especially as i googled the Comms Direct Numbers myself and found this blog, purely so i could enter the numbers into my phone incase i recieved a call from a colleage (my phone number started life on Vodafone PAYG).
If any of this seem argumentative in anyway, its not suppose to be. Just wanted to try and answer some of your queries.
By the way, i would like to add that im grateful for the numbers, will come in very handy.
I find all this hard to believe considering that i’ve received calls lately even after i said i wasn’t interested after the first call. Ive since had a further two from this same company.
When you say the company just gets given a block of numbers to call but have no further details, this also isn’t true seen as the people on the end of the line knew what network i was on (when the number was originally tied to a different network but ported), they knew when my contract was due to end and they also knew my name.
How is this possible?
The only explanation i got was that i wasn’t registered with telephone preferences (yet i’d contacted my provider requesting not to release my number etc, surely this is the same thing), i’ve also sent the text to stop sales calls which should have registered my number too. Then i was told that my details were received by Ofcom or Oftel, whoever they are but again how did they get my details.
What id like is clear concise details to resolve this as its highly annoying that my information is being passed around. In this day and age with identity fraud on the increase i’m very concerned!
Can you people who say you work at CD not understand the huge nuisance and distress the company causes. Even after requests to remove the number they continue. Do you sleep ok t night?
I am one of the fools who agreed to one of commsdirects contracts! They were pestering me with phone calls for nearly 2 weeks from various 02920 numbers and then on my day off i answered them out of curiosity, somehow they knew i was due an upgrade on t- mobile, i got carried away discussing the new samsung and somehow they managed to talk me into changing to 3 network because apparently it has better signal??
I was told they had to do a credit check for me to take on this new contract, and before i knew it i was stupidly giving all my bank details over the phone!!! I was told £19.99 would be taken from my account, i asked what this was for and he rambled on so fast something about being able to use some web pages free of charge such as Yahoo and he said a few other things that i could hardly pick up on but he said ” its al included in the £19.99″?? When i said I was’nt happy about him taking this from my account immediatly he said ” Well I can deduct £1 and take the £18.99 at a later date “. He gave me the exact date of when the money would be deducted 2 weeks later. I was then told he would cancel my existing contract and i would recieve my new handset in 3-5 days.
The phone call was over and done with in a matter of minutes ( these people just talk really fast), i was left quite baffled and not entirely happy which is when i googled the phone number and read the comments. I looked up their website and read that i were entitled to cancel my contract within 7 days.
The next day, first thing, i rang my bank and briefly explained the phone call and I was told that the full ammount of £19.99 had been deducted!! Without my consent!!!! The bank cancelled my card immediatly, put a warning on my account that a dircet debit may try to be set up and then put me through to the fraud squad!!! I then phoned commsdirect and cancelled the contract.
DO NOT answer any calls from these numbers, i can’t believe this company gets away with pestering phone calls and then telling lies to people!! I feel like i’ve had a lucky escape, if they get away with lying about deducting £19.99 then what else do they get away with???
Its unfortunate that people get so easilly pulled in by their sales spiel, its wrong that theyre allowed to continue to trade like this.
I have been advised that if you are registered with telephone preferences that it is ILLEGAL for them to contact you. When you register with TPS it takes up to 28 days for your registration to be processed but if they call you after that then action can and will be taken against them.
I registered with TPS nearly 2wks ago and i still get calls from them (roll on another 2wks!), roughly two a day but ive got some nifty software installed on my phone which will blacklist calls from certain numbers and will automatically send them to voicemail. You’d think after a week of that they’d get the idea by now!
02920822643 heres another number for your list in the last 10 days ive had a total of 24 calls from this and another number already on your list.
Hi guys, we’ve had various calls to both our phones over the last couple of days from a selection of these generic Cardiff numbers. Answered today and was asked if I was still with t-mobile. Said politely that we were not interested in changing from t-mobile, only for the guy to say ‘thats okay, we work with t-mobile’.
I replied ‘No you don’t’ and hung up.
Maybe they do work with them, I don’t know, but months ago on TV I saw an interview with a t-mobile boss why said most clearly that no-one authorised by t-mobile will ever cold call you regarding an upgrade.
I think they ‘work with’ in only the loosest sense of the phrase.
ie they sell t-mobile services but aren’t bound by any ethics, morals or agreements
i work at comms direct and realise that a handfull of the people we call may be confused during the phone call, but we sell a phone every 40 seconds and the majority of the people we sell to are more than happy, but then again no one comes on the web to say thank you and how ggod they’re service was, we do have to say that we are calling form comms direct at least three times during the call, otherwise we would be fired, as a company we provide an excellent service, welsh company of the year ’06, best new business in britain these are not titles that we recieve because we are a scam.
Unfortunately YOU are the only people who believe that you offer good service.
The calls I received didn’t say anything about Communications Direct, and to be honest it was the constant ringing and ‘hanging up’ that really pissed me off. Look at the comment from arron – 24 calls in 10 days? If I stood on your doorstep and banged on the door 24 times in 10 days, YOU’d be annoyed, and quite rightly so. Do you get annoyed with spam in your email box – this is the telephone equivalent, and you should be fined for spamming phone numbers.
I will re-iterate. This site is very much small time in terms of traffic, yet over half my hits are from people searching for the phone numbers I list.
As for titles – how many did the banks etc win?
I’ve had about seven missed calls in the last two days from them on 02920-368-797. I called them back, hung up when they said the company name, and then Googled them and came across this.
Thanks for all the information. I’ll be telling them where to go in no uncertain terms next time they call!
Ive worked for Comms Direct as a sales advisor for 3 years now and all I can say is LIGHTEN UP.
I can understand how annoying it must be to get called 20 odd times a day,but ANYBODY who goes on the net and purposely bitches and wines about things like this deserves it in my opinion.
You have mobile phone’s so you can be contacted.If you dont want calls,dont have a mobile.
People do call to try and sell you a good package,and alot of the time,it does wipe the floor with there current deal.I am often shocked at how someone paying over £50 ,with a crap phone and rubbish minutes etc,refuses to acknowledge or be interested in a deal half that price and ten times better.
Especially during the “credit crunch”
Oh well,at least Im employed during these harsh times even if it to better your wallet
How dare you spout such crap at us about this matter. Just because we have mobile phones doesnt give your damn company or any other for that fact the right to call people who dont want calling so that you can sell them something.
Mobile phones are for people to keep in touch with their friends and family and sometimes used for business purposes, that doesnt mean we want people trying to sell us something by ringing constantly!
If people are happy with the contract they have got and dont want to listen to your unsolicited calls then thats their choice and you have no right to condone that as their choice has nothing to do with you.
When were talking from a purely data protection act perspective, no one has the right to sell our personal details to the likes of comms direct or even whisper (another company who called me!). The sale of personal data should be illegal regardless of whether people ticked that little box or not saying they didnt want data passing on when they signed their contract, which might i add, i did tick yet i still received calls AND i registered with TPS.
I’d like to find your IP address from when you made that post, then i could report you to your company. If your company is as good as you say it is, youve not exactly advertised it well have you!
@Mr Anon
You may be employed during these harsh times, but the companies that survive the credit crunch will hopefully be those that offer good customer service, and not those that use dodgy tactics to sell something.
I would hazard a guess that even if your company offered to hand deliver the greatest phone on Earth to Sharon, she’d refuse, and that is purely down to poor customer service. When will companies learn that every person they communicate with becomes a customer, and that good service today could mean money in the bank tomorrow?
@Sharon
Isn’t it odd that companies can routinely share date on us all, but that hey refuse to talk to people’s spouses or parents, citing the data protection act?
Craig – you know what, thats a very good and valid point to make, in the past id tried to cancel my partners car insurance re-newal as he was taking a new policy elsewhere. Bearing in mind that were speaking of a re-newal here not current policy and they wouldnt let me even though i could quote all the answers to the security questions theyd ever ask. That was due to data protection!
So like you say, how can they share so much data when the whole of the UK these days focuses on identity fraud and data protection. If its such a pressing issue then why hasnt obtaining and using data the way comms direct do been made illegal yet?
Craig, this is your site, can you view your logs for IP’s that coinside with the “anon” post from comms direct, i feel like causing some trouble for someone
Unfortunately I do believe quite strongly in people’s right to privacy, so as much as I might want to ‘accidentally’ publish an IP address, I think that would make me as bad as the company we are speaking about!
Oh sorry, dont get me wrong, i wasnt wanting you to post it, you could have used it yourself to complain or you could have emailed the IP to me.
My IP address is none of your business and like Craig said everyone has a right to privacy.
Im just giving my opinion like you’re giving yours.
My views are my OWN, not Comms Directs. I feel quite strongly about customer service and satisfaction and I treat the people I call with the utmost respect and as i as a person would like to be treated also.
I get very few returns and can assure you I am very honest and truthful with my customers.
We follow a script which is approved by O2 and 3 network. Live monitoring of our phone calls also takes place so that we are giving the customers the best possible service. SOME people do intentionally mislead customers. These people are swiftly dealt with and if found to be misrepresenting the company are told to leave. The people who actually do their job correctly are being bad mouthed and overlooked by previous bad experiences, for example; yours.
Don’t tell everyone that every employee is the same. All people are different, some are out to gain points and work to live. They dont care about the customers or job satisfaction. Im just doing my job, like any other person and to the best of my ability.
Ive come on here, giving my opinion about working there and customer satisfaction and unsatisfaction. There is no need for you to dig into my personal details and my privacy when im giving you an opinion. YOU choose to register your detals upon this site. It is MY choice not to. I havent gone out causing trouble to you personally Sharon, i have probably never called you in my life. So dont judge one amongst others. You have a job, i have a job. People need to work. Im working to find people the best deals on their mobile phones. Its may not be a perfect job but it makes me a living and DOES make SOME of the population a bit happier with their phone network and also their wallet.
For example; You need electricity to run your computer… if a company rang you telling you they could offer you a better PRICE and SERVICE, you would at least listen, wouldnt you? I mean, in the end it will save YOU money. So just because they are doing their job in offering you something BETTER, would you go out and try hunt this person down to make life that much harder for them? Seems a bit silly when theyre trying to HELP you. You may be bothered by that phone call, which could take as long as an ad on tv. But you dont go up in arms about ads do you? Even though… thats actually what were doing. But in a different way. Think about it….
If it really bothers you that much, get the number blocked on your mobile phone and read the fine print before you sign ANYTHING, because alot of the time, yes, companies will give your number and name out to third parties.
At the end of the day, im just doing my job and i myself do recieve phone calls like this, but i know where theyre coming from and POLITELY listen and decline if the offer does not interest me.
Was it WSPA that called you? (regularly pronounced as Whisper) because if so, Charities do not apply to TPS. All other calls do and if they are calling you from a charity it wont really count as they are not trying to sell you anything, but raise money for a good cause.
If you are registered with TPS, yes we shouldnt be calling you, but with mobile phones this does have to be renewed every 6 months and all you have to do is tellus that and we will register it properly in the database and you will not receive any more calls.
Simple.
Anon you were judged on the inflammatory tone of your first post, I think, and in my opinion, correctly judged based on that one post.
Your electricity analogy is quite good BUT if the electricity suppliers kept bombarding your phone with messages, then it’s far more likely to annoy you isn’t it? We are constantly warned in all aspects of the media to watch out for deals that are too good to be true, so are instantly suspicious of seemingly random calls, that offer to save us money. A lot of us believed what the banks said, and look where we are now?
As for the TPS etc. We should have to actively opt in, in my honest opinion, and that goes for all forms of selling communication. As it stands, I consider every unsolicited email, text, phone call and letter to be the same thing.
SPAM
Craig you are indeed correct, i did judge him by his inflamatory remarks and the fact that it was un-necessary especially when all were doing is sharing a common disliking to phone calls that we never wanted.
Besides, if IP addresses were to be so private when why is it that every connection to the internet and every log to a message board makes a note of your IP so that you are traceable!
If i really wanted to report you i could simply find the IP address for this website and inform your company that someone has been making inflamatory comments who works for your company and has used your company name in doing so. All it would take would be for someone from IT to view their logs, thats if you did this from work anyway. Im assuming youre not that stupid.
But anyway to get back on track, no it wasnt WSPA who also called me, like i said it was Whisper, another communications company. I think i know the difference between someone wanting me to sponsor a Donkey as opposed to buying a mobile contract!
Unfortunately i dont think your electricity analogy is all that good simply because all youre doing is re-itterating what were hating right here and that is someone bombarding us to sell us something were not interested in. No i wouldnt listen to what they had to say because if i wasnt happy with my supplier then i personally would look somewhere else and make my own choice about it which is exactly what ive chosen to do in this case. Ignore the calls and re-new my contract when im good and ready to!
So glad to see this site. Have been having multiple calls daily from an 0292 number which is really getting annoying. Now I know who they are I’ll just be ignoring these calls, already registered my number with TPS after reading the messages here. Thank you everyone who have posted.
I have to be honest but some people posting here are just so idiotic. If you are anything like me who get calls from companies trying to sell things and lots of “direct mail” through the door. So what? Unfortunately that is the world we live in. Lighten up a bit. If you don’t want something just say so rather than moan to everyone. You proberley get silent and dropped calls because this company may us an automatic dialing system. Believe it or not but YOUR details come from YOUR bank, YOUR phone company and yes even the electoral roll. There is nothing you can really do about it. So shut up moaning and just get on with your life. There are a lot worse things in the world than a couple of calls on your mobile phone.
Thats a bit harsh! But i think youre a little misinformed matey.
Your bank cannot sell your information on the grounds that they hold your money, if they sell your details theyre opening up themselves to fraud aswell as yourself!
The electoral role forms also have a section on where you can stop your data from being put on a central register for third party use, if you select that then your information will not be sold on.
Then theres your phone company, again there is a tick box on your contract where you can opt out of third party marketing etc. Not only that but when asked i think youll find that network providers will say “we do not pass on your details” which is what mine said.
You seem to be missing the point Bob, people on here are not merely complaining about “a couple of calls” were talking 5 or more per day which gives us every right to complain when we didnt ask for them in the first place!
And I think you’re a bit naive. These companies don’t just make up your name and number. They obviously get it from somewhere. Of cause your bank sells, not all but some of your details. It is actually quite big business for financial institutions. And of cause your network provider will say that. You are correct about the electoral role though.
It’s really really simple. Sign up for TPS. If you don’t, any company can call you whenever they see fit. Numbers are easily obtainable because Ofcom stipulate that when a new number is set up, any other network can request it. They usually buy the data but again, whilst im sure you can specifically ask for your number not to be given out, no-one will have done so…
If you ever sign up through Carphone Warehouse or Phones 4u etc, your number will be sold to everyone. Simple, sign up for TPS which takes about 30 seconds online and it is then illegal for people to share your number and for call centers to call you. If they do you say you’re on TPS and they’ll bugger off very quickly.
Fair play if you are signed up to TPS and are getting calls still but if you aren’t, you’re just lazy. Typing up your moan on here takes longer than registering for TPS!
i just searchedd for comms direct for info on them as i have an intervieww with them hahah and alll this came upp, fuuuuuun tiimes x
Any of you who have received phone calls from comms direct or whisper who were t-mobile customers at the time, might be interested in this http://www.guardian.co.uk/uk/2009/nov/17/t-mobile-phone-data-privacy i for one might just follow up on this for compo!
I’ve just had a call from a woman with a South Wales accent who wanted to tell me about some ‘good news’ to do with the O2 insurance I’d bought recently. She seemed a bit confused when I said I didn’t have any insurance! The thing is, the number was a mobile one: 07947 705825.
Just wondering if it’s the same people.
Just read your article. Have received a phone call (missed call) from 02920368711. Seems to fit in the sequence mentioned. However, I am an ORANGE user – Regards Tony
02920822643
Someone from this number has been attempting to ring me every day this week. Not recognising the number, I didn’t answer. Finally, this morning, I ‘picked up’ … to discover a Geordie female at the other end who informed me that she was calling from “Three – the fowen companeer” and wanted to know what company I was with and what tariff I was on.
I very politely advised her that that was none of her business.
She was, nevertheless, very insistent, and, no matter what I said, she insisted upon obtaining answers to her questions.
I very soon found this manner to be extremely intimidating … but, sadly, such was to no avail and the conversation rapidly degenerated to the stage where I was telling her point-blank to “Eff off” and not to ring me again. Notwithstanding this very clear message, even then, she persisted.
I disconnected the call.
Evidently very irritated by my equally persistent refusals and such abjectly forthright messages being conveyed to her, out of spite (she was a woman, after all!) she must have passed the matter onto the “Big Boss” – who, she must clearly have felt, would be capable of very quickly beating me down. (Little did she know!)
Not more than 5 minutes later, the phone rang again. It was showing the same caller number and this guy immediately set into me with the identical style of banter, but at much higher pressure.
Not being the sort of person – you will understand – who will tolerate being repeatedly interrupted when I am speaking, I must have told him to “Eff off” a good dozen times, only for him to immediately bounce back each time … with renewed vigour. I advised him that it was regrettable that he hadn’t been knocking at my front door to try it on face-to-face, for I would have punched him directly in the face before throwing him back out into the street. Guess what?? Even then, he persisted!
Sadly, it was only now that I realised that he was extracting the urine and pressed the red button. “Bye-bye t**t!!”
Would you enter into a phone contract with such people????
In fairness Comms Direct Ltd are just trying to sell mobile phone insurance, typically £6.95 per month and get commissions. What isn’t totally above board is their practice of ‘slamming’ which they have already been investigated for. Basically this is pretending or implying that they actually are three mobile (Hutchison 3G UK Ltd) or O2 etc. by omitting an introduction of their company and implying that their insurance, or other products are the real deal from the actual mobile companies themselves. They called me recently on 02920 822640. I was nearly hooked but refused the insurance.
I got spooked by the fact that they never mentioned that they actually weren’t 3 mobile and then by all the bad press about unsolicited hidden admin fees etc…
The irony is that once this contract via CommsDirect is cancelled I probably will go with three mobile again, just not via CommsDirect, as CommsDirect have brought a great deal to my attention which I otherwise would have missed…But I want to cancel and start over as my trust that Comms Direct won’t charge any additions or overcomplicate matters is gone, along with that nice chaps commission.
In fairness they are decent folk down there at CommsDirect doing a job and making a wage. I’ve worked in call centres, I know the pressures and that selling is a hard job. Add to that all the other companies out there who are also slamming insurance. However they need to be more transparent if not honest with the people they are selling to and this is down to management, If they were honest with me from the start, I’d have still had a three contract arranged via CommsDirect and I’d be a happy camper…
They are not an ‘Evil’ company per say, but they do need to re-evaluate there operational procedures…..again…
http://www.timesonline.co.uk/tol/driving/buying_guide/article1622616.ece
The highly unprofessional nature of a female caller from this company arose my suspicions and prompted some investigation. I’ve had cold calls in the past, but never from an individual who became angry with me for not complying with her agenda. In a very strange way the dynamics shifted, where I, the customer was professional and assertive and the seller was hostile and aggressive. I really don’t believe all calls are monitored, judging by the standards. Perhaps management turn a blind eye this kind of behaviour in the ruthless world of sales. I found the nature of the call intrusive, harassing and demanding. Thank goodness the call ended in a breakdown of communication rather than a sale.
Contacted by: 02920822690